Case Study #1 – Beyond Outsourcing — We Build Growth Engine

📚 Tagline:

Harnessing pods to transform multi-site restaurant growth. From siloed ops to 35% more foot traffic in 60 days.

🚩 The Challenge

Operational Inefficiencies: inventory discrepancies & compliance lapses across 6 locations
Underperforming Marketing: spotty social engagement & low ROI on paid ads
Customer Support Strain: 4 hr average response times & rising complaints

🔧 Our 3-Pod Solution

3-Pod Solution Overview

Pod	Team Composition	Core Deliverables
Marketing & Growth	1 Paid Ads Specialist 1 Social Media Manager 1 Creative Designer	Geo-targeted Facebook & Instagram campaigns Seasonal promos & influencer outreach High-impact video reels & carousels
Customer Success	2 Chat & Email Support Specialists 1 Key Account Manager	24/7 Gorgias live chat & email triage Order escalation workflows Proactive VIP retention
Virtual Operations	2 Surveillance Analysts 1 Compliance & Inventory Specialist	Remote CCTV monitoring & daily audits Zoho Inventory syncing & reconciliation Daily ops performance reports

🛠️ Technology Stack

Marketing: Meta Ads, Canva, Adobe Premiere, Buffer
Customer Success: Gorgias, Intercom, HubSpot CRM
Operations: CCTV Monitoring, Zoho Inventory, Time Doctor, ClickUp

📈 Impact in 60 Days

Pod	Metric	Before → After	Change
Marketing & Growth	Social engagement	– → +80%	+80 pp
Marketing & Growth	Foot traffic	– → +35%	+35 pp
Customer Success	Avg. response time	4 hrs → 30 min	–88%
Customer Success	Monthly complaints	– → –60%	–60 pp
Virtual Operations	Inventory accuracy	89% → 97%	+8 pp
Virtual Operations	Incidents (theft/compliance)	– → –40%	–40 pp

“Rocket Pods transformed Urban Eats overnight. Our marketing finally resonated, customers are happier, and operations run like clockwork.” — Ammar Khan, Founder & CEO, Urban Eats